- Free Shipping: 3-7 business days
- You will receive the first email notification of the shipping details once the parcel has been shipped.
- You can still contact us for help when out of warranty.
- Official 12-month free warranty on luggages.
- Official 6-month free warranty on accessories.
How to track my order?
Once your order is sent, you will get a tracking number by mail, then you can track your order at any time.
You can track your order by tracking number on: https://www.17track.net/en
What should I do if I need to change my order information?
You can make changes to your order information within the first 12 hours if the order has not been sent out yet.
Please email us or use our contact page to get in touch.
How can I cancel my order?
Please contact us to process an order cancellation.
Note: Cannot cancel an order if it has already been shipped.
What if the product is defective or damaged?
Please take pictures or videos to prove it is demaged and send them to firstname.lastname@example.org, and we’ll send you a new replacement. You still need to return the defective or damaged items to us.