All policies only apply to items purchased from our store: https://www.airwheelshop.com

Warranty time?

Within 12 months of your purchase, we can offer you a free warranty on your luggage.

Within 6 months of your purchase, we can offer you a free warranty on your battery.

If the warranty period is exceeded, we will charge the relevant warranty costs.

What does the warranty cover?

During the warranty period, Airwheel Shop will replace the same or similar products free of charge if the original manufacturing materials or workmanship of the product is deemed to be defective. Products and parts replaced under this warranty will become the property of Airwheel and will not be returned to you. If the product and/or parts require repair after the warranty period has expired, you must pay all labor and parts costs. If you sell or otherwise transfer the product, the warranty will terminate.

What is not covered by the warranty?

  1. Products without sufficient proof of purchase
  2. Products that have been lost or stolen
  3. Items that are out of warranty
  4. Non-quality related issues (30 days after purchase)
  5. Third-party repairs
  6. Damage from external sources
  7. Damage caused by improper use of the product (including but not limited to: drops, extreme temperatures, water ingress, equipment mishandling)
  8. Non-authorised dealer purchases

How do I apply for warranty?

If you have a product quality issue within the warranty period, you can email us at support@airwheelshop.com with your order number and product model number and we will contact you.

Company Information

  • Company: Shenzhen Feixun Digital Products Co., Ltd.
  • Address: Room 601-608, Building 9, Jinfanghua E-commerce Industrial Park, No. 2, Xinhe Street, Ma'antang Community, Bantian Street, Longgang District, Shenzhen
  • Email: support@airwheelshop.com
  • Phone: +1 (773) 986-5290