Shipping Policy
We offer FREE international shipping as standard and Paid expedited express delivery option for a fee of 49.99 USD. (Please note that this policy only applies to items purchased from airwheelshop.com)
Methods & Delivery Time
We offer FREE international shipping as standard shipping. Here below is a list of shipping times for major countries:
Standard & Expedited Shipping:
WD: working days|
Location
|
Flat Rate
|
Cost
|
Tax/ VAT
|
|
United States
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
Canada
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
Australia
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
New Zealand
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
United Kindom
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
Ireland
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
Germany
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
France
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
China
|
2-14 Business days
|
Free
|
No Tax/No VAT
|
|
Hong Kong
|
2-14 Business days
|
Free
|
No Tax/No VAT
|
|
Taiwan
|
2-14 Business days
|
Free
|
No Tax/No VAT
|
|
Japan
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
Other EU countries
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
Middle East countries
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
|
Rest of the world
|
3-7 Business days
|
Free
|
No Tax/No VAT
|
Note: They are estimated according to the delivery time of historical orders.
Processing Time
- Before the shipping, please allow us 1-2 business days for processing your order, the timing depends on the actual situation
- Public Holidays/ Weekends excluded
- Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.
Shipping Details
- You will receive the first email notification of the shipping details once the parcel has been shipped.
- The tracking number will be sent out to your email 1-2 business days after you received the first notification email.
Tracking
- We recommend that you register an account on our website to keep track of your order.
- Parcel Tracking: Track Your Order It may delay 1 - 3 days to sync the tracking information before uploading to the internet.
Friendly Reminder
- If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
- We are not responsible for the incorrect address filled in by the customer. Please note that the address could not be modified if the item has already shipped.
- A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 10% of the total charge per item.
If you have any questions, please CONTACT US.