We do our best to provide you with easy return and we handle returns on a case-by-case basis with the ultimate goal of making our customers happy and satisfied.

Scope

All policies only apply to items purchased from our store: https://www.airwheelshop.com, we cannot provide after-sale service if you purchased from Amazon or other stores.

Refund Policy

180-Day Returns

We only offer refunds if the return policy still applies: refund requests must be made by emailing us within 180 days of the date of purchase.

When will I receive my Refund

Following a successful inspection of your return we will process a refund to the credit card which was used to place the original order.

Please allow 15 business days for the refund to appear in your account.

I haven’t received my refund

If you haven’t received a refund yet, please check your statement again, these incoming payments can be overlooked.

If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@airwheelshop.com. 

Return Policy

https://airwheelshop.com guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 180 days of the original shipped date for a prompt refund. Shipping and handling charges are not refundable unless the product arrived damaged or the incorrect product was shipped.  Please allow 14 business days for us to process your return. 

Any refund may be reduced if you return any part of your order and that order was part of a promotion.

How to return damaged or incorrect items purchased online

Please review your item(s) upon delivery. If you receive a damaged, defective, or incorrect item, please contact our customer service team by email within three (3) days of receipt. We will make it right.

1. E-mail support@airwheelshop.com to create a return.
2. Follow the instructions to request a return authorization, entering your customer information to first locate the order, and then initiate the return process by choosing the appropriate return reason.
3. Print out the provided pre-paid return label and return authorization.
4. Please place the return authorization paperwork inside the return package. This will allow for faster refund processing.

Lost in Transit/ Item not Received

If your order tracking number shows that your package is “Lost in transit”:

- Please contact us via chat, please email us at support@airwheelshop.com as soon as possible so we can process a carrier claim.

If your order tracking number shows that your package was “Delivered” but you did not receive the package:

- Please ensure that you have taken the following steps before contacting customer service

• Check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, or anyone that may have signed or picked up the package.
• Please also track your package online to see if any special instructions or updates are listed.

If you are still unable to locate your package, then please contact us via chat, or email our customer service team at support@airwheelshop.com within 7 days so we can do a driver inquiry with the carrier. Inquiries are not able to be made after this time.

Please Note: Driver inquiries and Carrier Claims are not guaranteed.

No Exchange Policy

We do not accept orders or items for exchange. If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. Placing the new order now ensures that you will receive it quickly and won't go out of stock.

Company Information