Once your order is sent, you will get a tracking number by mail, then you can track your order at any time.

You can track your order by tracking number. Order Tracking

You can make changes to your order information within the first 12 hours if the order has not been sent out yet.
Please email us or use our contact page to get in touch.

Please contact us to process an order cancellation.

Note: Cannot cancel an order if it has already been shipped.

Please take pictures or videos to prove it is demaged and send them to support@airwheelshop.com, and we’ll send you a new replacement. You still need to return the defective or damaged items to us.