Contact Us

Normal Business Hours

Monday – Friday 9 am - 6 pm UTC+8

To provide you with our better service and speed up the response time of the reply, you'd better provide the following relevant information before contacting us. More details will be better.

(1) For cancellation of the order, please contact us within 5 hours, provide the order number, and state the reason.

(2) For cooperation and wholesale, please describe the details of your thoughts in the email. It's better to have a product model, quantity, and form of cooperation, then we can discuss the details.

(3) For after-sales questions, please make sure that your purchase is from https://airwheelshop.com/, and attach the order number to us.

Got a question?

Please feel free to contact us if you have any questions about the products or our company or our website. We are more than happy to answer and help you.

Contact us in the following three ways.

Online Customer Service

You could click on Live Chat in the lower right corner to address your questions!

Email Us

tony@airwheel.net (Wholesale)

Our customer service team will respond to emails in the order they are received, and will respond to your emails as soon as possible within two business days.